INTRODUCTION
MILE5 Limited (https://mile5.co.uk) is a licensed private hire operator regulated by Transport for London (TfL). We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you utilize our services, including airport transfers to and from major London airports such as Heathrow Airport, London Gatwick, Stansted Airport, Luton Airport & London City Airport .
Information We Collect
We collect various types of information to provide and improve our services:
User-Generated Content: Comments or reviews you leave on our website or on platforms like Google.
Personal Identification Information: This includes your name, email address, phone number, and postal address.
Booking Details: Information such as pickup and drop-off locations, dates, times, flight numbers, and any special requirements.
Payment Information: Credit or debit card details necessary to process payments securely.
Technical Data: IP address, browser type, and operating system to enhance website functionality.
Legal Basis for Processing
Under data protection legislation, we are permitted to use personal information only if we have a proper reason or ‘legal basis’ to do so. Our legal bases include the necessity to perform our contract with you (e.g., to provide airport transfer services) and compliance with legal obligations..
How We Use Your Information
Your information is utilized in the following ways:
Service Provision: To process and manage your airport transfer bookings, ensuring timely pickups and drop-offs at airports like Heathrow and Gatwick.
Payment Processing: To securely handle payments for our services.
Communication: To send booking confirmations, updates, and respond to inquiries.
Service Improvement: To analyse usage and enhance our service offerings.
User-Generated Content Display: Comments or reviews you submit on our website or on platforms like Google may be displayed on our website to provide feedback to other users. By submitting such content, you consent to its public display.
Legal Compliance: To fulfil legal obligations and resolve disputes.
Data Sharing and Disclosure
We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. Despite our efforts, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience:
- Essential Cookies: Necessary for website functionality.
- Analytical Cookies: To analyse website usage and improve performance.
You can manage cookie preferences through your browser settings.
Your Data Protection Rights
Suggested text: You have rights concerning your personal data:
Data Portability: Request transfer of your data to another organization
Access: Request copies of your data.
Rectification: Correct inaccurate information.
Erasure: Request deletion of your data under certain conditions.
Restriction: Limit processing of your data under certain conditions.
Objection: Object to processing based on legitimate interests.
To exercise these rights, please contact us
Automated Decision-Making and Profiling
We do not engage in automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant updates will be communicated to you directly.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us
- By using our services, you acknowledge that you have read and understood this Privacy Policy.
