MILE5 is a TfL-licensed luxury chauffeur company that has specialised in London airport transfers since 2011. We are based on Bath Road in Longford, two minutes from the Heathrow perimeter, and we cover every London airport: Heathrow, Gatwick, Stansted, Luton and London City, plus Southend, in both directions and between airports.
In fifteen years we have completed more than 50,000 transfers for business travellers, families, students, cruise passengers and visitors arriving in the UK for the first time. The way we work has not changed in that time: a fixed, all-inclusive price agreed at booking, a professional chauffeur waiting inside the arrivals hall with a name board, and a Mercedes that is exactly the car you booked.
Our Fleet — Three Vehicles. One Standard.
We operate an exclusively Mercedes fleet — no third-party suppliers, no unknown vehicles. Every car is Phantom Black, replaced every three years, and sanitised between every transfer. All three are fully equipped with air conditioning, Bluetooth connectivity, heated leather seats, and complimentary water. Here’s what sets each one apart — and which is right for your journey.
Not sure which vehicle to choose? Every booking page shows real-time pricing for all three vehicles side by side. Select the one that fits your group size and luggage — or call 020 8004 5555 and we’ll advise. See full pricing for all routes and vehicles →
The MILE5 Difference
Six things are included in every MILE5 booking, without exception.
Met inside arrivals
Your chauffeur is not waiting in a drop-off bay outside. They are standing inside the arrivals hall with a name board from the moment you clear immigration, and they load and unload your luggage as standard.
Flight tracked, with 60 minutes of free waiting
We monitor your flight from take-off and adjust your chauffeur’s timing automatically. Land early and your driver moves up; land late and they wait. Every pickup includes 60 minutes of free waiting, counted from the actual landing time for airport pickups and from the booked time for all others. You receive an SMS when your chauffeur is in position.
Fixed, all-inclusive pricing
The price you see at booking is the price on your receipt. Airport drop-off charges, terminal parking and ULEZ are built in. There is no meter, no surge pricing on busy days and no premium for early mornings, late nights or public holidays.
Professional, licensed chauffeurs
Every MILE5 chauffeur holds an individual TfL private hire driver licence, has passed an enhanced DBS check and drives airport transfers for a living. They know the terminal approach roads, the delivery entrances of London’s hotels and which routes clear fastest at each time of day. They are career chauffeurs, not app contractors.
An exclusively Mercedes fleet
E-Class, S-Class or V-Class MPV. Vehicles are replaced on a three-year cycle and cleaned between every transfer. The car on your booking confirmation is the car that arrives.
24 hours a day, 365 days a year, in 11 languages
We operate every day of the year, including Christmas Day and New Year’s Eve, at the same fixed price. Our booking platform is available in Arabic, Chinese, Hindi, French, German, Russian, Spanish, Turkish, Urdu, Japanese and English.
How MILE5 best serves you
Most of our passengers fall into a handful of situations, and each one has a right answer. Tell us which applies when you book and we set the vehicle, the timing and the meeting point around it.
Business travellers and PAs
A quiet E-Class, a chauffeur who is already inside arrivals, and a fixed price that goes straight on expenses. PAs book set collection times for executives and get an SMS when the car is in position. Regular travel can run through our business transfers service.
Families with children and luggage
The V-Class takes up to seven passengers and six to eight large suitcases in one vehicle, so nobody splits across two cars. Child seats are fitted before you arrive at an extra charge, and your chauffeur loads and unloads every bag.
VIP and special-occasion arrivals
The S-Class for clients you are hosting, wedding parties, anniversaries and anyone for whom the journey is part of the occasion. Met inside the terminal with a name board and driven door to door at the hotel entrance, not the drop-off bay.
International students
Arriving with a year of belongings and often for the first time in the UK. A V-Class for the luggage, a chauffeur who knows the university towns, and a booking platform in eleven languages so parents can book from home and track the pickup.
Cruise and long-distance passengers
Heathrow or Gatwick to Southampton, Oxford, Cambridge or Brighton at one fixed price with no waiting-time or mileage surprises. Flight tracking means a delayed arrival never puts the sailing at risk on our side.
Connecting between airports
Landing at one London airport and flying from another is the journey most likely to go wrong by train. Our airport to airport transfers are timed to your inbound flight with 60 minutes of free waiting from landing, then driven direct to the departures drop-off.
Whatever the situation, three things always apply
- Early or late, we adjust. Your chauffeur is timed to the actual landing, not the scheduled one, and airport pickups include 60 minutes of free waiting from touchdown. Set-time address pickups include 60 minutes too.
- You are met inside, not outside. Every airport pickup is a name-board meet inside the arrivals hall, with help with your bags to the car.
- The price is the price. Drop-off charges, terminal parking and ULEZ are already in the quote, at the same rate at 5am, on Christmas Day and on a bank holiday.
Every London airport, in both directions
MILE5 runs transfers to and from all six London airports, and between them. Each airport has its own guide with terminals, meeting points, waiting rules and prices:
- Heathrow airport transfers, our home airport, with all terminals covered and a chauffeur two minutes away.
- Gatwick airport transfers from the North and South Terminals to central London, Surrey, Sussex and beyond.
- Stansted airport transfers to London, Cambridge and the East of England.
- Luton airport transfers to London and the Home Counties.
- London City airport transfers for Canary Wharf, the City and the West End.
- Airport to airport transfers for connections between any two London airports.
If you are collecting someone, our live arrivals and departures boards for Heathrow, Gatwick, Stansted, Luton, London City and Southend show the same flight status our chauffeurs work from.
Beyond the airport run
Airport transfers are most of what we do, but you do not need an airport in the booking. Any journey from one address to another, across London or out to the rest of the UK, can be booked the same way and at the same fixed, all-inclusive price: a hotel to a restaurant, home to a station, an office to a meeting on the other side of town. The only condition is a minimum journey of three miles.
The same chauffeurs and vehicles are also available for business and inter-city transfers, hotel transfers across London, as-directed chauffeur hire by the hour, and wedding and event cars. See all our services.
What our clients say
★★★★★
“An absolutely exceptional experience — well beyond our expectations. From the moment we stepped in, everything felt seamless, thoughtful, and genuinely hospitable. Without a doubt, MILE5 will be the only company I deal with whenever I’m in the UK.”
Hasan M. — Google Review, December 2025
★★★★★
“I have been using Mile5 for years and they consistently deliver a top-notch service at a competitive price point. I enthusiastically recommend using Mile5 for airport transfers or any other car service.”
Eric S. — Google Review, July 2025
★★★★★
“I have been using Mile5 for airport transfers for a very senior executive in our company, and the service has consistently exceeded expectations. Their reliability gives me peace of mind, especially when managing a tight schedule.”
Diana M. — Google Review, October 2024
★★★★★
“I have used Mile5 for all my weekly airport trips — 2.5 years and no flight missed. Not even close. No matter how disorganised I can be at times, Mile5 are a constant.”
Mick M. — Google Review
Credentials and licensing
Every detail that matters when you book a licensed chauffeur is public and verifiable.
| Company name | MILE5 Limited |
| Companies House number | 09642693 |
| VAT registration number | 301016381 |
| TfL private hire operator licence | 009161 |
| Operating address | 450 Bath Road, Longford, Heathrow, UB7 0EB |
| Founded | 2012 |
All MILE5 chauffeurs hold individual TfL private hire driver licences and enhanced DBS checks. All vehicles hold current TfL private hire vehicle licences. Booking a licensed operator means you are covered by the operator’s insurance and by TfL’s regulatory framework, which an unlicensed tout outside the terminal cannot offer. If you are weighing up the alternatives, our guide to choosing a chauffeur over a ride-hailing app sets out the differences.
About MILE5: common questions
Where is MILE5 based?
At Bath Road, Longford, two minutes from the Heathrow perimeter. That is why a Heathrow pickup can be repositioned at short notice, and why our chauffeurs know every terminal approach. We also run daily from Gatwick, Stansted, Luton, London City and Southend.
Is MILE5 a licensed operator?
Yes. MILE5 Limited holds a TfL private hire operator licence, every chauffeur holds an individual TfL private hire driver licence with an enhanced DBS check, and every vehicle is TfL-licensed and insured for private hire. The numbers are in the credentials table above.
How is MILE5 different from a taxi app?
A fixed price agreed before you travel rather than a surge-priced estimate, a named chauffeur who is inside the terminal when you land rather than a driver you have to find at a pickup zone, and a Mercedes that matches your booking. Our guide to choosing a chauffeur over a ride-hailing app goes through the differences.
Do you only do airport transfers?
No. Any point-to-point journey can be booked, within London or beyond it, with the same chauffeur, the same Mercedes and the same fixed price agreed in advance. The one rule is a three-mile minimum journey. For journeys with several stops, or a chauffeur kept on for the day, book as-directed hire instead.
How do I book?
Online in under a minute at mile5.co.uk/booking, showing all three vehicles side by side, or by phone and WhatsApp for anything unusual: multiple vehicles, child seats, as-directed hire or a journey that is not on the site.
Can I cancel or change a booking?
Yes. For London airport transfers, cancellations and amendments are free up to 4 hours before the pickup time, charged at 50% between 2 and 4 hours before, and at 100% within 2 hours. A booking made inside those windows can still be cancelled or changed free within 30 minutes of booking. Longer-distance and Scottish journeys have longer notice periods, set out in full in our terms of service.
What happens if my flight is delayed?
Nothing you need to do. We track the flight from take-off and your chauffeur is timed to the new landing time. Airport pickups include 60 minutes of free waiting from the actual landing, and you receive an SMS when the car is in position.
- Fixed price
- Meet and greet
- Flight tracking
- 24/7
Your chauffeur, waiting inside arrivals
Fixed price before you pay, Mercedes E-Class, S-Class or V-Class, met inside arrivals at every London airport.
